Privacy Policy

1. Introduction

AgentHub Labs Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical development operations platform and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, company name, job title)
• Contact information when you request a demo or contact us
• Clinical trial documentation and data you upload to our platform
• Communications with our support team
• Billing and payment information

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent on platform)
• Log data and analytics information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process clinical trial documentation and generate decision records
• Create and maintain audit trails for regulatory compliance
• Respond to your requests and provide customer support
• Send you technical notices, updates, and administrative messages
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and regulatory requirements

4. Data Security

We use technical and organizational controls to protect your information, including:

• Workspace roles and study-scoped access controls
• Scoped, revocable integration credentials
• HTTPS transport and signed integration webhooks
• Versioned workflows, source-linked records, and integrity checks
• Configured review and release controls

Zero data retention (ZDR) and an executed Business Associate Agreement (BAA) are in place with our AI provider. Visit our security page or Trust Center for more information.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Services (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. For clinical trial data, we retain records in accordance with applicable regulatory requirements (typically 15-25 years depending on jurisdiction and trial type).

You may request deletion of your account data by contacting us, subject to our legal and regulatory obligations.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@panoptive.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission where applicable.

9. Cookies and Tracking

This marketing website currently uses one necessary first-party cookie, panoptive_consent, to remember your privacy choice and the version of the consent notice. It is limited to this website and expires after 180 days.

No analytics or marketing cookies or tracking scripts are currently configured on this website. Because there is no optional tracking, both Accept all and Reject optional retain only the necessary cookie that remembers your choice.

You can review these details at any time using Cookie preferences in the footer. You can also delete this cookie through your browser settings; the privacy notice will then appear again on your next visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: